Regions Bank Universal Banker ( Mid Rivers ) in St Peters, Missouri
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions, our mission is to make life better for our customers and our surrounding communities . The purpose of the Universal Banker role is to create meaningful personal connections with customers, proactively provide financial guidance thru needs based conversation and resolve end to end customer situations. Universal Bankers play a vital role in improving the financial wellness of our customers.
The successful candidate should be ambitious and adaptable with a desire to advise and educate customers on how to achieve their financial goals. This requires an individual with clear and transparent communication who is motivated by a fast paced and energetic environment.
Exceeds branch performance targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions
Achieves required levels of outbound phone calls and customer conversations based on the branch’s need to acquire new customer relationships and to expand existing customer relationships
Provides consistent optimal customer experience, including customer’s transactional needs
Ownership and resolution of customer issues
Educates customers on emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
Refers customers to an internal team of experts when additional financial goals and needs are recognized
Ensures safe and sound banking practices including adherence to all applicable laws and regulations
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
This position is incentive eligible.
High school diploma or GED
Two years customer service retail banking experience
Two years sales experience in an incentive based environment
Expected to obtain an insurance license within 12 months and maintain continuing education for licensing education
This position requires registration with the national Mortgage Licensing System and Registry (NMLS). Please refer to (http://mortgage.nationwidelicensing.org) for more information.
Skills and Competencies
Ability to assist branch associates with all aspect of daily operations
Ability to work Saturday and at times evening hours (call nights)
Excellent interpersonal and communication skills
Demonstrate strong problem-solving skills
St Peters, Missouri
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.