Express Scripts Vice President Operations in St. Louis, Missouri

Schedule: Full-time
Job ID: REQ20008435


The purpose of this role is to establish the strategic direction that will strengthen capabilities and position the department to better deliver optimal patient, client, and prescriber experiences. The leader will develop transformational strategies that will deliver a positive client experience; ensure we meet the needs of our internal partners, manage workflow within this organization, and effectively drive change. General responsibilities include development and adherence to operational budgets, while ensuring that corporate quality and service standards are met. Develop and motivate leadership team and employees. Manage special projects and ensure compliance with all governmental regulations and corporate policies. Additional key responsibilities include strategic oversight to ensure the development, implementation and improvement of processes and tools necessary to manage operational performance, and divisional productivity.


  • Establish strategic direction and oversee the development of business plan, work plan and budget for Benefits Operations and Validation

  • Be an advisor to our clients on plan design

  • Be an advisor to internal partners on client strategies

  • Own and drive overall quality for products delivered

  • Execute on strategy, planning and employee recruitment and development

  • Participate in other departments / teams cross functional projects on behalf of program development


  • Formal Education and/or Training: Bachelor Degree, MBA preferred

  • Years of Experience: 10-15 years of experience leading strategic initiatives and supervisory experience; Experience in PBM, Pharmaceutical, or Healthcare industry, experience working and managing in a virtual environment and leading cross-functional teams. Experience effectively engaging and influencing all levels of a corporation while managing multiple tasks in a demanding and stressful work environment.

  • Computer or Other Skills: Analytical skill and proven project management competencies

  • Knowledge and Abilities: Ability to create, execute and communicate strategic vision. Must be able to lead, manage and mentor staff. Lead and drive cross-functional initiatives. Have broad, unique knowledge of one or more areas within department.



The mission of PBM Services is to meet market needs for speed, flexibility and reliability, while driving and influencing best operational practices to make Express Scripts the most competitive and effective PBM.

PBM Services includes Benefit Operations, Clinical & Client Services, Shared Services, Business Systems, and Resource Management. These centralized functions support the client lifecycle throughout the enterprise to help Express Scripts “get it right the first time” to increase client satisfaction and reduce waste and the cost of rework.


Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.

Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.

We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.

Express Scripts is a VEVRAA Federal Contractor.