Consumer Financial Protection Bureau Operations Specialist in St. Louis, Missouri

Operations Specialist


Supervision, Enforcement, & Fair Lending - Supervision Midwest Region

Expiration Date:

OCT 16, 2017


Midwest region



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Job Description

This position is located in theConsumer Financial Protection Bureau (CFPB),Supervision, Enforcement and Fair Lending Division, Office of Supervision.The Operations Specialist is responsible for providing assistance and support in a variety of administrative program areas within one of the regional offices.

See our tips on theapplication processandprintable checklistto ensure each step of the application is completed.


As an Operations Specialist, you will:

  • Perform a range of administrative operations support activities on behalf of Regional team members. Serve as a liaison between the Regional Office and other areas of the Bureau to ensure coordination and assistance on administrative matters to meet the needs of the Region.

  • Develop, draft, and maintain Regional communications materials, such as templates, organizational charts, the Region’s intranet site content, all-hands materials, staff emails and memoranda, talking points, distribution lists, emergency contacts, etc.

  • Identify messaging needs, make recommendations for important content to share, and draft communications that draw on cleared materials and other critical sources. Oversee incoming and outgoing correspondence by determining necessary actions.

  • Base subject matter expertise and knowledge of the Bureau functions and policies, provide accurate and timely advice and support as necessary to implement policies, directives, and instructions. Conduct background research in response to individual or team questions about operational policy, processes, and guidance. Provide recommended solutions based on that research and identify best practices for enhanced processes in the future. Provide training to individuals and groups on policies, systems, and processes.

  • Coordinate and facilitate onboarding and regional orientation for new employees, including, but not limited to developing agendas, managing workspace on behalf of Facilities, processing onboarding and benefit information, ensuring IT and other equipment is provided to employee, doing badging, providing training on administrative areas, such as travel and timekeeping, and answering questions around operational and administrative matters to ensure that those personnel are fully aware of the Bureau’s administrative processes and requirements.

The Consumer Financial Protection Bureau (CFPB) is an equal opportunity employer and seeks to create and maintain a vibrant and diverse workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.