Ascension Health Desktop Support Technician - St. Louis in St Louis, Missouri

Job ID: 202191

Desktop Support Technician - St. Louis

St Louis, Missouri

Regular/Day

Additional Job Information

Title: Desktop Support Technician

City, State: St Louis,MO

Location: MOSTL 12250 Alexian Brothers

Department: Infra Administration

Additional Job Details: Full-Time,Day, 40 hours,Weekly

Marketing Statement

Ascension Information Services is one of the nation’s largest healthcare information technology services organizations.

We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:

• Support rapid and effective clinical decision making

• Improve efficiency and care transitions

• Foster information sharing across the continuum of care

• Make knowledge and data actionable, leading to improved patient outcomes

Job Description

Job Summary:

The Desktop Support Technician performs field services for the core infrastructure which includes, but not limited to maintaining, analyzing, troubleshooting, documenting, repairing computer systems, and hardware and computer peripherals. The Desktop Technician assists in troubleshooting specific maintenance services as needed for server, network and telecom systems. This will also need a record of demonstrating technical expertise, a record of successful projects and satisfied clients, and ability to understand and articulate customer needs, and a history of taking initiative.

Responsibilities:

  • Enters call data into tracking system.

  • Diagnoses and resolves problems using documented procedures and checklists.

  • Assists with the resolution of application, hardware and software problems.

  • Escalates problems to higher level technical support professionals when necessary.

  • Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.

  • Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.

  • Validates IT related assets.

  • Interact with customers using a high degree of patience and problem management techniques to solve problems.

  • Frequent communications and follow up during the issues resolution process

  • Connect networkable devices to wired and wireless networks and troubleshoot basic networking problems

  • Test and unsure applications are correctly installed and configured to the computer

  • Administration duties as assigned, including asset management tracking

  • Ability to recommend system modifications to reduce user problems

Qualifications

Education:

  • High School or Equivalent RequiredAssociate's Degree preferred

Work Experience:

  • Two to three years of relevant work experience required.Valid driver's license and clear driving record required.

Preferred Qualifications:

  • Excellent communication skills with both customers and co-workers

  • Experience configuring and testing Desktop systems with limited supervision

  • Thorough understanding of Desktop and Laptop hardware

  • General knowledge of all current Microsoft Operating systems

  • Fundamental understanding of networking principles

  • A positive attidue is a must

  • Ability to apply critical thinking skills as needed

  • May be required to lift and carry up to 50lbs. of computer equipment

  • Some travel required

How To Apply

Applicants may proceed by clicking on the "Apply Now" button.

For questions or assistance with completing the online application, please contact Ascension candidate care at 855-778-6037.

Equal Employment Opportunity

Ascension Information Services is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccpeeosupplementfinaljrfqa508c.pdf

E-Verify Statement

Ascension Health - IS (AIS) participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E -Verify (link to E-verify site)