Ascension Health Desktop Support Technician - St. Louis in St Louis, Missouri
Job ID: 202191
Desktop Support Technician - St. Louis
St Louis, Missouri
Additional Job Information
Title: Desktop Support Technician
City, State: St Louis,MO
Location: MOSTL 12250 Alexian Brothers
Department: Infra Administration
Additional Job Details: Full-Time,Day, 40 hours,Weekly
Ascension Information Services is one of the nation’s largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
• Support rapid and effective clinical decision making
• Improve efficiency and care transitions
• Foster information sharing across the continuum of care
• Make knowledge and data actionable, leading to improved patient outcomes
The Desktop Support Technician performs field services for the core infrastructure which includes, but not limited to maintaining, analyzing, troubleshooting, documenting, repairing computer systems, and hardware and computer peripherals. The Desktop Technician assists in troubleshooting specific maintenance services as needed for server, network and telecom systems. This will also need a record of demonstrating technical expertise, a record of successful projects and satisfied clients, and ability to understand and articulate customer needs, and a history of taking initiative.
Enters call data into tracking system.
Diagnoses and resolves problems using documented procedures and checklists.
Assists with the resolution of application, hardware and software problems.
Escalates problems to higher level technical support professionals when necessary.
Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.
Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.
Validates IT related assets.
Interact with customers using a high degree of patience and problem management techniques to solve problems.
Frequent communications and follow up during the issues resolution process
Connect networkable devices to wired and wireless networks and troubleshoot basic networking problems
Test and unsure applications are correctly installed and configured to the computer
Administration duties as assigned, including asset management tracking
Ability to recommend system modifications to reduce user problems
- High School or Equivalent Required Associate's Degree preferred
- Two to three years of relevant work experience required.Valid driver's license and clear driving record required.
Excellent communication skills with both customers and co-workers
Experience configuring and testing Desktop systems with limited supervision
Thorough understanding of Desktop and Laptop hardware
General knowledge of all current Microsoft Operating systems
Fundamental understanding of networking principles
A positive attitude is a must
Ability to apply critical thinking skills as needed
May be required to lift and carry up to 50lbs. of computer equipment
Some travel required
How To Apply
Applicants may proceed by clicking on the "Apply Now" button.
For questions or assistance with completing the online application, please contact Ascension candidate care at 855-778-6037.
Equal Employment Opportunity
Ascension Information Services is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
EEO is the Law Poster Supplement
Ascension Health - IS (AIS) participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E -Verify (link to E-verify site)