Great Southern Bank Teller I in Springfield, Missouri
2017-RETAIL-025-0004: Teller I
DepartmentBenton & Chestnut
City, StateSpringfield, MO
Work ScheduleMonday - Friday; rotating Saturdays
Shift Schedule1:00 pm - 7:00 pm M-F; 8:00 am - 6:00 pm Sat
Hours Per Week20 - 25 hours
Under general supervision and following established policies and procedures as well as all applicable banking laws and regulations, including BSA and AML, provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. Provide exemplary customer service. Process a variety of financial transactions in a timely and accurate manner. Maintain security of assigned cash, balancing each day’s transactions.ESSENTIAL DUTIES AND RESPONSIBILITIES1. Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty isperformed daily, about 20% of the time.2. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products. Meets or exceeds referrals expectations. Consistently and accurately uses CRM program. This duty is performed daily, about 20% of the time.3. Responsible for balancing each day’s transactions and verifying cash totals. Responsible for locating any cash differences and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. This duty is performed daily, about 20% of the time.4. Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. This duty is performed daily, about 15% of the time.5. Maintain confidentiality of customer account information, security alarm codes, and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSAand Security training. This duty is performed daily, about 10% of the time.6. Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of appropriate banking regulations. This duty is performed daily, about 10% of the time.7. All other special projects, reports and duties as assigned. This duty is performed weekly, about 5% of the time.
Minimum Education & Other Requirements
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION AND EXPERIENCEMental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience or training. Or equivalent combination of education and experience.COMMUNICATION SKILLSAbility to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.MATHEMATICAL SKILLSAbility to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.CRITICAL THINKING SKILLSAbility to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.REQUIRED CERTIFICATES, LICENSES, REGISTRATIONSNot indicated.PREFERRED CERTIFICATES, LICENSES, REGISTRATIONSNot indicated.SOFTWARE SKILLS REQUIREDBasic: 10-Key, Accounting, Alphanumeric Data Entry, Contact Management,Database, Word Processing/TypingINITIATIVE AND INGENUITYSUPERVISION RECEIVEDUnder immediate supervision, performs general assignments of work, with periodic check of performance by supervisor.PLANNINGLimited responsibility with regard to specific assignments in planning time, method, manner, and/or sequence of performance of own work operations.DECISION MAKINGPerforms work operations which permit infrequent opportunity for decision-making of minor importance and which would only affect the operating efficiency of the individual involved to a slight degree.MENTAL DEMANDModerate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee.ANALYTICAL ABILITY / PROBLEM SOLVINGRepetitive. Activities or duties using a pre-determined set of processes or directions coupled with nearby supervision. Learned things in situations where choice is simple or patterned.SUPERVISORY RESPONSIBILITIESNo supervision.RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENTRegularly responsible for property where carelessness or error would result in only minor damage or minor monetary loss. Almost continuous care and attention is required when handling this property in order to prevent loss.ACCURACYProbable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct.ACCOUNTABILITYFREEDOM TO ACTEstablished. Specific, detailed processes and instructions with immediateANNUAL MONETARY IMPACTNone. Job does not create any dollar monetary impact for the organization.IMPACT ON END RESULTSModest impact. Job has some impact on the organizations end results, but still from an indirect level. Provides assistance and support services that facilitates decision making by others.PUBLIC CONTACTFrequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation.EMPLOYEE CONTACTContacts occasionally with others beyond immediate associates, but generally of a routine nature. May obtain, present or discuss data, but only as pertains to an immediate and specific assignment. No responsibility for obtaining cooperation or approval of action or decision.USE OF MACHINES, EQUIPMENT AND/OR COMPUTERSRegular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)WORKING CONDITIONSPeriodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.ENVIRONMENTAL CONDITIONSThe following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.PHYSICAL ACTIVITIESThe following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms; occasionally required to walk, sit, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move upto 25 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.ADDITIONAL INFORMATIONSuccessfully complete a new teller training class passing the final test with a 90% or better score. A valid motor vehicle operator’s license and/or the ability to travel to training sites and other banking center locations are required.Great Southern Bank is an Equal Opportunity Employer of Minorities, Females, Individual with Disabilities, Protected Veterans, Gender Identity, Sexual Orientation, or on any other basis prohibited by law.