Missouri State University Posting Details in Springfield, Missouri

Posting Details

Position Information

Position Title Residence Hall Host/Hostess

Work Location Springfield Campus

Department Residence Life, Housing and Dining Services

Pay Grade 10

Proposed Salary 10.21 hourly

Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants.

Appointment Type Full Time Regular

Exempt/Non-Exempt Non-Exempt

General Function


The Residence Hall Host or Hostess performs assigned duties following specific guidelines to promote the safety of residents, monitor the physical facilities during night hours, and provide other services as directed to residents.

Description of Primary Duties

This position will work Monday through Friday from 12 midnight to 8:00 a.m. The Residence Hall Host/Hostess position will work either a 10 month schedule (August through May) or work 12 months. Please specify your preference by answering the related question in the online application.


  1. Performs safety duties by monitoring door access, the fire alarm system, and residents and guests entering the building, assisting the Hall Director and other officials in the appropriate and timely response to system-wide or building specific needs, emergencies, or other situations requiring immediate attention, and following proper procedures in calling staff to help with student needs.

  2. Provides good customer service to the students by communicating effectively in response to questions, concerns, or emergencies and identifying and greeting a majority of building residents by name and face as each semester progresses.

  3. Provides written documentation of incidents, maintenance or custodial needs, and any infractions of policies and regulations of Residence Life and Services or the University by preparing required reports as necessary.

  4. Facilitates responsiveness to emergencies situations and other covered incidents by expediting communication to appropriate departmental or University staff.

  5. Supports the operations of the front desk by performing some receptionist functions, as instructed, including telephone service, forwarding mail, and other clerical work as directed.

  6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

  7. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses and activities, and attending training and/or courses required by the Residence Hall Director.

  8. Supports the overall success of the Department of Residence Life and Services by performing all other essential duties as assigned by the Residence Hall Director.

Minimum Acceptable Qualifications

Education: A high school diploma or equivalent is required.

Experience: One year of general office or general security experience is required.

Skills: The ability to relate to high school or college-age students is required.

Proven ability to communicate effectively and follow instructions is required. The ability to confront policy violations and handle such confrontations appropriately and according to departmental guidelines is required. The ability to complete routine office procedures, including filing, answering the telephone, entering charges on students’ financial accounts, and checking out equipment by using the Residence Life WebDesk system is required. Familiarity with Microsoft Office programs, including Word, Excel, and Outlook is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Employees in this job classification (job title) are designated as essential employees and must report to work as scheduled when University offices are closed due to severe weather.

Additional Qualifications

Link to Job Description http://www.missouristate.edu/human/jobdescriptions/22656.htm

Open Date 10/13/2017

Close Date (If Close Date is blank then the posting is considered open until filled) 10/27/2017

Special Instructions to Applicants

This position will work Monday through Friday from 12 midnight to 8:00 a.m. The Residence Hall Host/Hostess position will work either a 10 month schedule (August through May) or work 12 months. Please specify your preference by answering the related question in the online application.

EO/AA and Diversity Statement

Non Discrimination Statement Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, JillPatterson@missouristate.edu, 417-836-8506, or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Park Central Office Building, Suite 111, Springfield, Missouri 65897, equity@missouristate.edu, 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)

Background Check Statement

Employment will require a criminal background check at University expense.

Posting Detail

Posting Number 20170197FTS

Quicklink for Posting http://jobs.missouristate.edu/postings/36199

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • How did you hear about this vacancy?

  • Missouri State University Website

  • Web Postings

  • Print Publications

  • Diversity website posting

  • INSIGHT into Diversity

  • HigherEdJobs.com

  • (HERC) Higher Education Recruitment Consortium

  • Job Board (CareerBuilder.com, Monster, etc.)

  • Other Professional Conferences or Meetings

  • Personal Contacts / Networking

  • Newspapers

  • Other

  • Please specify the recruitment source where you located this posting.

(Open Ended Question)

  • Do you have a High School Diploma or Equivalent?

  • Yes

  • No

  • Are you interested in a 10 month or 12 month position?

  • I am interested in a 10 month position (working August through May each year)

  • I am interested in a 12 month position

  • I am interested in either a 10 month or 12 month position

Applicant Documents

Required Documents

  • Resume

  • Cover Letter

Optional Documents

  • Unofficial Transcripts - 1

  • Letter of Recommendation-1 (Non-confidential)

  • Other Documents -1