Great Southern Bank Debit Card Services Clerk I in Springfield, Missouri
2017-BANK O-150-0012: Debit Card Services Clerk I
DepartmentDebit Card Services
City, StateSpringfield, MO
Work ScheduleMonday - Friday; rotating weekends
Shift Schedule8:30AM-5:30PM M-F; 1:00PM-9:00PM Rotating Weekends
Hours Per Week40 hours
Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for processing Debit Card applications and assisting customers and banking center personnel with questions regarding Debit Cards.ESSENTIAL DUTIES AND RESPONSIBILITIES1. Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This may include but is not limited to processing debit card cancelations, processing debit card reissue requests, verifying card profiles, and updating card statuses. This duty is performed daily, about 25% of the time.2. Responsible for completing and processing debit card, POS, ATM and ACH disputes, which may include researching information related to the dispute. This duty is performed daily, about 30% of the time.3. Maintains a strong working knowledge of the fraud software designed to monitor account activity from multiple touch points to identify suspicious or fraudulent transactions. This duty is performed daily, about 30% of the time.4. Monitors core report(s) to ensure transactions adhere to policy and procedures. This duty is performed daily, about 10% of the time.5. Provides technical support for the debit card Instant Issue software and hardware. This duty is performed daily, about 5% of the time.6. Perform any other related duties as required or assigned.
Minimum Education & Other Requirements
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION AND EXPERIENCEHigh school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 0 to 6 months related experience and/or training. Or equivalent combination of education and experience.COMMUNICATION SKILLSAbility to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.MATHEMATICAL SKILLSAbility to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.CRITICAL THINKING SKILLSAbility to use common sense understanding in order to carry out simple multi-step instructions. Ability to deal with standardized situations with limited variables.REQUIRED CERTIFICATES, LICENSES, REGISTRATIONSNot indicated.PREFERRED CERTIFICATES, LICENSES, REGISTRATIONSNot indicated.SOFTWARE SKILLS REQUIREDBasic: 10-Key, Accounting, Spreadsheet, Word Processing/TypingINITIATIVE AND INGENUITYSUPERVISION RECEIVEDUnder immediate supervision, with short assignments of work at frequent interval with regular check of work.PLANNINGLimited responsibility with regard to specific assignments in planning time, method, manner, and/or sequence of performance of own work operations.DECISION MAKINGPerforms work operations which permit frequent opportunity for decision-making of minor importance and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of other employees and/or clientele to a slight degree.MENTAL DEMANDLight mental demand. Operations requiring intermittent directed thinking to carry out predetermined procedure or sequence of operations of limited variability. Operations requiring intermittent attention to control machine or manual motions.ANALYTICAL ABILITY / PROBLEM SOLVINGStrictly repetitive. Repetitive activities or duties using established processes, directions or sequence of steps coupled with immediate supervision. Learned things in simple situations.RESPONSIBILITY FOR WORK OF OTHERSCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.Not indicated.Supervises the following departments:RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENTNot indicated.ACCURACYProbable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct.ACCOUNTABILITYFREEDOM TO ACTEstablished. Specific, detailed processes and instructions with immediate supervision.ANNUAL MONETARY IMPACTThe amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.None. Job does not create any dollar monetary impact for the organization.IMPACT ON END RESULTSMinimal impact. Job has little or no impact on the organization's end results. Job is focused on non-decision making activities or inconsequential duties.PUBLIC CONTACTOccasional contacts with patrons on routine matters.EMPLOYEE CONTACTContacts occasionally with others beyond immediate associates, but generally of a routine nature. May obtain, present or discuss data, but only as pertains to an immediate and specific assignment. No responsibility for obtaining cooperation or approval of action or decision.USE OF MACHINES, EQUIPMENT AND/OR COMPUTERSRegular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)WORKING CONDITIONSNormal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.ENVIRONMENTAL CONDITIONSThe following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.PHYSICAL ACTIVITIESThe following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.While performing the functions of this job, the employee is regularly required to sit; frequently required to use hands to finger, handle, or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and color vision.ADDITIONAL INFORMATIONResponsible for the daily use of software programs including Cencon and Yellow Hammer.Great Southern Bank is an Equal Opportunity Employer of Minorities, Females, Individual with Disabilities, Protected Veterans, Gender Identity, Sexual Orientation, or on any other basis prohibited by law.