Kforce Human Resource Call Center Representative in Saint Louis, Missouri

Kforce has a client in that is seeking a HR Call Center Representative. This position will be covering Saint Louis, MO. The hours for this role are Monday - Friday from 7am - 3:30pm.Key Tasks:

  • Responsible for responding to employee questions and inquiries about employee benefit programs and human resource policies

  • Provides assistance with disability, health, and life benefits, paid time off, and retirement plans

  • Prepares appropriate documentation and processes necessary paperwork

  • Handles various levels of inquiries concerning compensation, position management, payroll and benefits administration

  • Provides first line of contact for employees, external vendors, Trust department, and other plan administrators via telephone

  • Researches and resolves basic inquiries regarding payroll activity and tax withholdings

  • Provides frontline assistance regarding programs, policies, and procedures

  • Responsible for problem-solving and resolving Tier 1 type of questions

  • Documents calls and forwards ticket to Tier 2 for resolution if unable to resolve

  • Bachelor's degree preferred

  • 1 - 2 years of previous administrative support in an HR department

  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field

  • Working knowledge of Workday preferred

  • Basic knowledge of Human Resources (benefits, employment law, employee relations, and knowledge of HRIS) preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00