Randstad Desktop Support Technician in Saint Louis, Missouri

Desktop Support Technician

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job details:

  • location:Saint Louis, MO

  • salary:$18 - $20.62 per hour

  • date posted:Wednesday, October 11, 2017

  • job type:Temp to Perm

  • reference:581487

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description

Our client is looking for a Desktop Support Technician for a 3+ month contract to hire opportunity in St. Louis, MO.

Job Description -

Responsibilities

  • Responsible to deliver outstanding service to both internal and external customers

  • Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements.

  • Document and clearly communicate technical solutions in a user friendly professional manner.

  • Install, configure and troubleshoot hardware including but not limited to desktops, laptops, IP phones and peripherals.

  • Install, configure and troubleshoot software packages, operating systems, and company designed applications.

  • Record, track and maintain equipment inventory.

  • Work as part of a team in providing guidance and support to L3 teams.

  • Recommend proactive measures to reduce overall impact or potential impact of future incidents.

  • Ability to take on new tasks and learn new technologies in a fast-paced work environment.

Minimum Qualifications

  • 5+ years of experience in a Desktop Support role

  • Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)

  • Experience troubleshooting hardware and software issues related to laptops, desktops, and printers.

  • Advanced knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012).

  • Experience with Microsoft Applications such as Office and Skype for Business

  • Experience working within a corporate or enterprise environment

  • Experience imaging and configuring laptops and desktops for customer deployment

  • Must be able to work flexible hours and weekends as needed

  • Very Strong troubleshooting, analytical, organizational and communication skills

Preferred Qualifications/Pluses

  • Bachelor's Degree in Computer Science, Computer Engineering, Information Systems or equivalent preferred.

  • Industry certification such as CompTIA A+, Network+, Security+, MCP, MCSE, etc.

  • Experience with Apple products and Mac OSX.

  • Knowledge of Virtual Machines such as Parallels and Virtual Box

  • Experience with System Center Configuration Manager (SCCM)

  • Ability to write scripts to automate processes in DOS, Bash or Applescript

  • Experience with Cisco or Avaya Telephony hardware

  • Experience working with VPN solutions such as RSA, Cisco or OpenVPN