Citi Ops Support Assistant 2 in O'Fallon, Missouri

  • Primary Location: United States,Missouri,O'fallon

  • Education: High School Diploma/GED

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17065200


Ops Support Assistant 2

Grade Level C05

Hours: 8:30 am - 5 pm M-F

This Position is in Commercial Operations and is responsible for the review and approval of all ACH and Business Access transactions totaling 1.5M entries for around $14.3MM. Oversight of workflow for operations team of up to 2 associates may also require some processing of entries in high volume. Corresponding and communicating with business partners regarding issue resolution and follow ups with credit officers to ensure work is completed timely. Assists management in overseeing activity and risk to ensure no significant client and bank impact due to inaccurate, untimely processing. This position also provides approval for financials based on the department level guidelines and is responsible for escalating issues to upper management for quick resolution.


High School Diploma or GED is required

Good Leadership skills

Strong influencing skills to build good relationships with all business partners

Good written and oral communication skills

Ability to make good work decisions within the group and manage complex workflow for the group to run smoothly

Support management to meet department objectives

Strong analytical skills across all financial streams

Ability to work on mulitple tasks simultaneously

Proficiency in Microsoft Office, especially Word, Excel, and Outlook

High attention to detail

Demonstrated knowledge of applicable processes, standards, software, and/or systems