Kelly Services Human Resources Call Center Rep for Immediate Start in Maryland Heights, Missouri
Job DescriptionKelly Services is currently seeking a Human Resources (HR) Call Center Representative for immediate start. Position Purpose:Responsible for responding to employee questions and inquiries about employee benefit programs and human resource policies. Provides assistance with disability, health, and life benefits, paid time off, and retirement plans. Prepares appropriate documentation and processes necessary paperwork. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.Essential Functions: - Handles various levels of inquiries concerning compensation, position management, payroll and benefits administration. Provides first line of contact for employees, external vendors, Trust department, and other plan administrators via telephone. - Researches and resolves basic inquiries regarding payroll activity and tax withholdings. - Provides front line assistance regarding programs, policies, and procedures. - Responsible for problem-solving and resolving Tier 1 type of questions.- Documents calls and forwards ticket to Tier 2 for resolution if unable to resolve.Shift: Hours: Monday -Friday, 7am -3:30pm Requirements1-2 years previous administrative support in an HR department-Bachelor's degree preferred. -Working knowledge of Workday preferred.-Basic knowledge of Human Resources (benefits, employment law, employee relations, knowledge of HRIS) preferred. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: Contact Center/Customer Support