DST Systems Lead Account Manager in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Organizational Overview

Argus Health Systems responds to the dramatic changes in the pharmacy marketplace through cost effective, customizable, and transparent solutions with evidence based medicine. Through the convergence of our core pharmacy competencies with our healthcare management expertise and strong strategic alliances, we help manage government programs, consumer risk trends, and provide a best-in-class solution in specialty drugs, rebates, and network.

Role Overview

Lead Account Managers oversee the day-to-day activities with assigned accounts; they direct assignments and/or projects and provide guidance to cross functional partners. Lead Account Managers establish and maintain business relationships with assigned customers. Lead Account Managers are a liaison for customers to all other Argus departments to ensure quality account management and responsive and effective problem resolution. They also serve as a resource and mentor as needed.

Responsibilities

  • Business owner, that will lead client and internal teams from Discovery through completion of Initiation Phase of Project Life Cycle

  • Gather, define, and document business requirements and assist with technical design requirements; perform risk assessments; recommend products/services alternatives and/or current systems enhancements

  • Manage multiple client engagements simultaneously using Argus’ defined project management approach

  • Work independently using client commitment dates, service levels and negotiated delivery timing to drive daily priority and interactions

  • Maintain advanced Argus product knowledge and technical understanding to ensure efficient design, development, and implementation

  • Develop content for, and lead conference calls and presentations with broad range of participants possessing vast technical and business experience both internally and externally

  • Clearly communicate verbally and in written form to diverse audience

  • Effectively manage time to drive to required delivery outcomes and service levels

  • Demonstrate strong collaboration and problem solving skills

Qualifications

Minimal:

  • High school diploma or equivalent

  • 3 years related experience

  • Excellent communication skills, both written and verbal

Optimal:

  • Post-secondary education and Argus Pharmacy Analyst Certification or Pharmacy Technician Certification

  • 5 to 8 years experience managing customer relationships in healthcare

  • Project management and leadership experience

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Location:

Kansas City Missouri

DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements.

We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change.

Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.