Arrow Stage Lines Heart of America Region Dispatcher in Kansas City, Missouri

Heart of America Region Dispatcher

Arrow Stage Lines Kansas City, MO





Job Description

Job Description

Arrow Stage Lines is the premier charter bus company in America. Arrow Stage Lines is family owned and has been in the charter bus rental and service business since 1928. We charter buses for all kinds of groups including VIPs, businesses, travel agencies, sports teams, schools, civic groups, weddings, churches, and conventions, just to name a few.

Arrow is one of the largest privately held charter bus companies in the United States, with a network of charter bus service facilities across the nation. This gives Arrow the ability to serve both local markets and nationwide clients.

The Dispatcher is responsible for overseeing the dispatching of the drivers and motorcoaches. Promotes the Company’s commitment towards safety and fairness to all employees, and assists with maintaining and improving the company in the areas of the safety program, customer service and the drivers well-being. This position will also participate in the Ownership Thinking Earned Incentive Plan.

Job Duties

  • Assigns drivers and Motorcoaches for the daily schedule, including out of town trips and tours.

  • Provides drivers with charter paperwork and any information (itineraries, maps, special instructions) necessary.

  • Monitors GPS system on buses, including paperless logs for drivers, and monitoring compliance.

  • Coordinates with Sales on availability for future work i.e. special requests.

  • Works with other locations’ dispatchers to provide or receive help during busy times.

  • Schedules and informs Drivers of upcoming events, i.e. training sessions, meetings.

  • Notifies drivers of license and DOT physical renewals and random drug tests. Ensures documents are renewed and tests are taken on time.

  • Consults with Motorcoach Operators regarding log auditing and paperless log training, hours of service compliance issues, and other issues as needed.

  • Provides input to Regional Director regarding performance reviews, disciplinary actions, and performance coaching.

  • Responsible for 24 hour company cell phone to receive incoming customer and driver calls.

  • Supports the company’s Ownership Thinking program.

  • Works in excess of normal working hours as workloads and seasonal activities are encountered.

  • Complies with company and safety policies and procedures.

  • Responsible for report writing; keeping all concerned updated of daily activities.

  • Assists with Motorcoach Operators hiring process which includes training.

  • Provides support in implementing and training employees on policies and procedures.

  • Audits charter envelopes from finished charters, checking for accuracy and violations when needed to assist.

  • Contributes to process improvement on a regular basis.

  • Other duties include (but not limited to) answering incoming calls to the office, keeping driver paperwork stocked, answering customer and driver questions regarding charters, and filing.

  • Works in excess of normal working hours as workloads and seasonal activities are encountered.

Required Skills

  • High School diploma or equivalent required.

  • Some college preferred.

  • CDL with Passenger and Air brake endorsements or have the ability to obtain before hire.

  • Must have a clean and safe driving record with the Department of Motor Vehicles.

  • Overall knowledge of safety in the transportation industry i.e. DOT, FMCSA regulations

  • Knowledge of and ability to learn, and or, use Microsoft Excel and Word, and various software applications.

  • Ability to communicate policies and procedures and implement safety and training programs.

  • Ability to understand and follow oral and written instructions and to express ideas effectively orally and in writing.

  • Ability to multi-task and efficiently handle numerous details simultaneously.

  • Knowledge of basic mathematics.

  • Ability to present to different size groups and audience types.

  • Ability to work with a variety of skilled/unskilled, professional and administrative personnel.

  • Ability to learn company policies and training curriculum, and deliver both in a consistent and detailed manner.

  • Must be a team player and willing to accept and support company processes and systems.

  • Ability to be on-call when needed

Required Experience

one - two years of dispatching experience

one - two year of supervisory experience

Job Location

Kansas City, Missouri, United States

Position Type



Job Details

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    Date Posted

July 17, 2017

Date Closes

August 16, 2017


3601 Manchester Trafficway

Located In

Kansas City, MO

Job Type

Full-time Employee

Experience Level

Entry Level (0-2 yrs. experience)


40 hours per week

SOC Category

43-5032.00 Dispatchers, Except Police, Fire, and Ambulance




Pauline Pedroza, SPHR


4220 South 52 Street

City, State and Zip

Omaha, NE 68117