Commerce Bank Customer Service Representative - Early Collections in Kansas City, Missouri

21794 Customer Service Representative - Early Collections (Open)

Job Category:

Grade 04


Location: 811 Main St, Kansas City, Missouri 64105


Job Expectations:

How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers’ needs!As a Customer Service Representative, you will:- Communicate effectively and professionally with debtors to determine cause of delinquency and resolve payment issue.- Initiate contact by utilization of auto-dialer/phone in a fast-paced environment.- Contribute to the Bank’s ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts, through high productive use of a predictive dialer and other means to make contact with customer.Work Hours: - Flexible scheduling- Weekly prime-time hours required (Monday - Thursday, 5:00 p.m. - 9:00 p.m., Friday afternoon, 1:00 p.m. - 5:00 p.m., or Saturday, 8:00 a.m. - 12:00 p.m.)Education:- HS diploma required, college degree preferred.- Candidates currently pursuing a 4 year degree encouraged to apply.Qualifications:- 1+ years customer service/collections experience preferred.- Excellent verbal & written skills.- Knowledge of Accurint, Experian, Trans Union, E-Oscar, Microsoft Word & Excel a plus.- Strong analytical, problem solving, communication, organizational and time management skills are required.- Ability to manage multiple priorities is a plus.- Experience with a predictive dialer and operating a computer to retrieve and enter information preferred.- Skip tracing experience is preferred.

Time Type:

Full timeJoin our winning team.

Are you the type of person who likes to work for a great company? We're proud of our position in the financial services industry and the communities we serve. At Commerce Bank, people are our number one asset, and we offer a wide range of professional, managerial and technical jobs opportunities with potential for career growth.

Our policy is to provide equal opportunity to all qualified candidates and employees without regard to gender, race or ethnic background, age, religion, sexual orientation, national origin, marital status, veteran status, disability or any other non-job related factors. We offer smoke-free work environments, and in keeping with our commitment to maintain a drug- and alcohol-free workplace, candidates will be required to perform a pre-employment drug screen.