Randstad Call Center Representative in Fenton, Missouri

Call Center Representative

description

job details:

  • location:Fenton, MO

  • salary:$13 - $16.50 per hour

  • date posted:Monday, July 17, 2017

  • job type:Temp to Perm

  • reference:S_549000

  • questions:rebecca.harriss@randstadusa.com636/349-3644

Randstad is seeking the best and brightest SALES AND SERVICE PROFESSIONALS to work in a transportation call center in the Fenton, MO area. This a fantastic opportunity to work with a growing company focused on maximizing sales and providing the best possible service to each customer. Successful candidates will be considered for hire by the client at the end of the temporary assignment and at the time of hire pay will increase from $13.00 hourly to $16.50 (plus potential to earn pay incentives). This is a great place to work! Apply Now!

BENEFITS:

This position is located close to public transportation lines and offers Medical, Dental, Vision, Short Term Disability, Term Life Insurance, along with 401(k). This position has great potential to go permanent (based upon successful performance) and at that time associates will receive a great hourly pay increase along with the potential to earn monthly incentive income.

DESCRIPTION:

-Responsible for meeting all sales objectives, customer satisfaction targets, productivity measurements, and all other objectives as specified.

-Responsible for initiating and answering telephone calls and processing electronic leads to sell, order, bill and schedule appointments for moves/relocation.

-Assumes responsibility for following up with customers to secure potential sales, clarify issues, resolve problems, research answers, and provide innovative alternative solutions.

-Maintains lead center database, creates/maintains various reports, and contributes to company profitability by upselling value-added services to customers.

WORKING HOURS: 40

WORK HOURS:

Call Center hours are 7:00 am - 9:00 pm Monday - Friday and 9:00 am - 6:00 pm Saturday and Sunday. Working one to two weekends per month is required. The work schedule is 40 hours per week and schedules are set one month in advance.

ASSIGNMENT DURATION: July - August 2017. Successful candidates will be considered for hire by the client at the end of the temporary assignment and at the time of hire pay will increase from $13.00 hourly to $16.50 (plus potential to earn pay incentives).

QUALIFICATIONS/REQUIREMENTS:

-Results oriented with a proven ability to exceed sales, customer satisfaction and productivity targets.

-Three or more years of inbound and outbound call center experience in a "sales driven" environment.

-Ability to work in a fast paced call center team environment while multi-tasking workload based upon volume levels.

-Must possess an outgoing personality and have the ability to build rapport quickly and maintain focus in order to timely resolve customer questions and/or needs.

-Ability to quickly understand and communicate information in an articulate, courteous, and tactful manner and accept supervisor feedback in a positive manner.

-Exceptional communication skills, professional phone etiquette, and efficient computer skills required.

-Must have experience with Microsoft Office, data entry, and navigating multiple screens and systems simultaneously.

-Must submit to pre-employment screenings prior to hire: drug screening and criminal background check.

-Must have reliable transportation.

-Required to work an extended and rotating work schedule, including some weekends, evenings and holidays (40 hours per week).

EDUCATION:

-Associate's degree in Sales and Marketing, Business, or equivalent related experience.

REQUIRED PREVIOUS EXPERIENCE in any of the following areas:

Phone Sales, Call Center, Telemarketing, Collections, Customer Service Representative, Customer Care

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.