Ferguson Enterprises, Inc. Showroom Customer Service Representative in Columbia, Missouri
Auto req ID 31304BR
Company Ferguson Enterprises, Inc.
Location MO - Columbia
Posting Title Showroom Customer Service Representative
Responsibilities If a career with an organization that rewards performance and provides a stable and supportive environment for its associate’s nationwide sounds good to you, Ferguson may just be the place for you. Our people are our biggest asset and share a common passion for customer service, which has helped shape us into the industry leader we are today.
Ferguson is currently seeking the right individual to fill an immediate need for a Customer Service Representative in our Columbia, MO location. If you have a love of meeting people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-billion dollar organization, this is the position for you!
As a Customer Service Representative, you will:
Assist customers on the showroom floor
Strive to increase knowledge of entire product offering
Support efforts of Outside Sales Associates
Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
A college degree, or working towards a degree is preferred for this position, but comparable industry knowledge and experience would also be considered.
A successful associate will be goal oriented, self-motivated and able to meet deadlines, build relationships and enjoy a team atmosphere.
Excellent communication, time management and organizational skills
Pleasant personality for phone/in-person sales
Ambition to succeed
General computer skills
Ability to multi-task
Enthusiasm, courtesy and articulation
Ability to learn quickly
Service minded, aggressive and congenial
Customer service experience
As a large, successful company who prides itself on its stability, Ferguson is able to offer a competitive benefits package which includes the following: medical (four plans to choose from), dental, vision, disability, retirement savings with company match, paid leave (holidays, vacation, sick, personal, and floating holidays), recognition programs, community involvement opportunities, and much more!
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 63 years, we’ve grown from a local distributor to a $13 billion dollar company with more than 1,400 locations and over 22,000 associates nationwide. We pride ourselves on delivering world-class service and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.